Delivery Details

Fast, discreet and privacy-first delivery across Malaysia.

📦

Discreet Packaging

No sensitive product name shown on package.

⚡

Fast Delivery

We process and ship your order as quickly as possible.

🔒

No Seller Name On The Package

We DO NOT show the Xsecret name on your parcel.

Delivery Information

We offer reliable delivery services across Malaysia. Below are the estimated delivery timeframes after your order has been shipped.

West Malaysia

Estimated delivery time:

1 – 3 working days
East Malaysia

Estimated delivery time:

7 – 15 working days
Same Day Delivery

Estimated delivery time:

Same Working Day

Mon to Sat, KL area only.

Delivery times are estimated and may vary due to courier delays, public holidays, bad weather or unforeseen circumstances. For Same Day Delivery, please contact our customer service to ensure availability.

Shipping Process

Here's how your order is prepared and delivered.

1

Order Placed

You place your order on our website.

2

Order Processed

We verify and process your order.

3

Discreet Packaging

Your items are securely and discreetly packed.

4

Shipped Out

Your order is handed over to our delivery partner.

5

Delivered

Your package arrives at your doorstep.

Important Notes

  • All parcels are packed discreetly. No product name, brand or sensitive information will appear on the outer packaging.
  • Please ensure your delivery information is accurate. We are not responsible for delays or failed deliveries due to incorrect details.
  • If you are not available to receive the parcel, our courier partner may attempt redelivery or leave it at the nearest collection point.
  • You will receive a tracking number once your order has been shipped. You can use it to track your parcel directly on the courier's website.
  • For any delivery issues, please contact our customer service team and we will do our best to assist you.

Need Help?

If you have any questions about delivery, feel free to reach out to our support team.

CONTACT US